Orders can only be cancelled or modified before the items in the order are ready to be shipped if you contact us using our inquiry form.
Please note that we are unable to process cancellations once the order is ready to be shipped.

Shipping costs vary depending on shipping areas. You can get free shipping for the purchases over a certain price (equivalent to ¥10,000 JPY).

Customs duties and other taxes vary by shipping area, and we are unable to provide estimates in advance. Please check with the shipping company and pay any customs duties or taxes directly upon receipt of your shipment.

For certain countries listed below, please make sure you have included your Tax ID before placing your order to ensure the delivery is successful. 

Countries

• Brazil
• Italy
• South Korea
• Mexico

We usually ship orders within 7 days of receipt.
*We do not ship on weekends and other days on which we are closed.
However, this does not apply to out-of-stock items, back-order items, pre-order items, or when coupons are used. If you are in a hurry, please confirm the delivery date via our inquiry form before placing your order.

You cannot choose the shipping company. We will use DHL or EMS.

We are sorry, but you cannot specify a delivery date and time.

In principle, we do not accept cancellations, returns, or exchanges of items that have been shipped, except for items for which we bear responsibility.
In the unlikely event that a delivered item is defective or damaged, please contact us using our inquiry form within 10 days of delivery. We will exchange or otherwise deal with the problem, and we will bear any shipping expenses.

Please note that we cannot accept returns in the following cases.

1. Items that have already been used (except defective items)
2. Items that have been scratched, stained, or damaged by the customer
3. Items that have been shipped more than 10 days ago
4. Customer-related reasons, such as items that do not meet the customer's expectations.

Payment can be made via one of the following methods.
・Credit card payment (VISA / Mastercard / JCB / American Express)

・Paypal

・Apple Pay

・Google Pay

・Bancontact (Belgium only)

・iDEAL (Netherlands only)

You can use debit cards issued by credit card companies
(VISA / Mastercard / JCB /American Express).

You can pay in the same way as a credit card.

Please contact us via our inquiry form.

We do not sell the pomera in this store.
It is available for purchase at pomera.us. *within the United States only.

We do not issue receipts or delivery slips. Instead, we will provide payment notifications from a payment service provider.
Regarding delivery slips (statements), we issue a shipping information email when your order is shipped instead of a delivery slip.

We are sorry, but we do not provide such services.

It is possible that your email has been sorted into your spam folder. Please check your spam or deleted folders. Please also check your email settings before placing your order to ensure that you are able to receive emails from us.

If the problem is not resolved after following the above steps, please contact us via our inquiry form.

The content of our site may not be displayed correctly depending on the browser you are using.
Our site does not support the Microsoft browser "Internet Explorer".

Recommended browsers for use with our site are as follows.
・Google Chrome (macOS, Windows)
・Safari (macOS)
・Microsoft Edge (macOS, Windows)

While this store supports worldwide shipping, KING JIM US (https://kingjim.us/) store is for the United States and only supports shipping within the United States. Also, the product lineup will differ on each store.